Returns & Exchanges

At Pioneer Midwest, we want to ensure you have the right gear for your next adventure; if you are not completely satisfied, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your gear is in its original, unused condition with all tags and packaging intact to qualify for a full refund or exchange.

• 2.
  Initiate Your Request

  Contact our customer service team or visit our retail location with your order number and receipt to start the return process.

• 3.
  Package and Ship

  Securely pack your items in their original shipping box and attach the provided return label or address it to our returns department.

• 4.
  Receive Refund

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.